Terms of Use

What Dearly is

Dearly is an AI companion. It is software, not a person, and it says so. It offers friendly conversation and a short weekly summary for family. It is not a medical, mental-health, legal or financial service, and it does not replace family, caregivers, doctors, therapists or emergency services.

Emergencies

Dearly cannot call anyone. If someone may be in danger, call 911. Dearly shares crisis resources such as the 988 Suicide & Crisis Lifeline and alerts the account holder when a conversation suggests a possible crisis, but alerts can be delayed or fail, and Dearly can misunderstand what was said.

Accounts and setting Dearly up for someone else

• You must be 18 or older and give accurate information.
• If you set Dearly up for another adult, you confirm that you have told them about it and that they are free to use it or not. The parent is asked on their first conversation whether weekly summaries may be shared, and may say no.
• Keep your password and talk links private. You are responsible for activity on your account.

Acceptable use

• Do not use Dearly to monitor someone without their knowledge, to harass anyone, or for anything unlawful.
• Do not try to break, overload, reverse-engineer or get around the safety rules of the service.
• Do not put other people’s sensitive personal information into memories without a good reason.

Subscriptions and billing

• Paid plans renew automatically until cancelled. Prices and any free trial are shown before you pay.
• You can cancel at any time by contacting us, or by deleting your account, which cancels the subscription.
• Payments are processed by Stripe under its own terms.

Your content

You own what you and the parent put into Dearly. You allow us to use it only to provide and secure the service, as described in the Privacy Policy. AI replies can be wrong or incomplete; please do not rely on them for important decisions.

Ending the service

You can stop using Dearly and delete your account at any time. We may suspend accounts that break these terms or put someone at risk, and we will tell you why unless the law or someone’s safety prevents it.

Disclaimers and limits of liability

Dearly is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that cannot be waived.

Changes to these terms

If we make an important change, we will tell account holders by email before it takes effect. Continuing to use Dearly after that means you accept the new terms.

Contact us

Questions about these terms: privacy@dearly.example.com.