AI companion privacy for seniors
Private and safe, by design
Trust is the whole point of Kindly. Here is exactly what we do, what we don’t do, and how your family stays in control.
Consent comes first
Before Kindly ever talks with your parent, the adult child setting it up confirms they have permission to do so. Before any weekly summary is delivered to a family member, that family member must accept an invitation — no one receives updates about your parent without an explicit yes.
- A buyer attestation is required before a parent profile is activated
- A conversation consent is required before Kindly’s first message
- Each family recipient must individually accept before receiving summaries
- Any recipient can be removed at any time
We collect less, on purpose
Kindly only stores what helps the companion be useful — confirmed memories your parent has shared, and short conversation summaries. Sensitive details about health, mood, or risk are marked private and are never included in anything shared with family.
- Family summaries are written in plain language — never raw transcripts
- Sensitive topics (health, mood, risk) are excluded from anything shareable
- Conversation recordings/transcripts are automatically deleted on a retention schedule
- You can delete your account and your parent’s data at any time
Kindly always says what it is
At the start of every conversation — and any time it’s asked — Kindly clearly states that it is an AI companion, not a person. It never claims to have feelings, never pretends to be human, and never asks for passwords, Social Security numbers, or bank details.
Not a medical service
Kindly is built for warm conversation and connection. It is not a medical device, does not diagnose, treat, cure, or prevent any condition, and is never a substitute for a doctor, therapist, or emergency services. When health, safety, legal, or financial topics come up, Kindly encourages your parent to speak with family or a professional — it doesn’t offer instructions of its own.
How we handle a real concern
If a conversation suggests a possible crisis or safety concern, Kindly shares the relevant emergency resource (like 911 or the 988 Suicide & Crisis Lifeline) and the situation is flagged for human review by our team. Kindly never claims to have contacted emergency services on your behalf — only a real person or service can do that.
You stay in control of the data
You can review, edit, or delete any memory Kindly has stored. You can revoke a family member’s access to summaries at any time. Deleting an account removes the underlying data on a fixed retention schedule, honored automatically.
Kindly is an AI companion intended for friendly conversation and connection. It is not a medical device or service and does not diagnose, treat, cure, or prevent any condition. In an emergency, call 911. If you or someone you love is in crisis, call or text 988 (US Suicide & Crisis Lifeline).
Questions about privacy or safety?
We’re happy to walk through exactly how Kindly handles your family’s information.